asos customer service

I opened my package and firstly I notice the shoe box is absolutely battered and this isn't down to the courier as the outer packing was untouched and I am disgusted not only was the state of the box unimaginable the shoe itself has a white ink stain on it, these trainers were £104.95 so I'm not going to take it lightly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com Customer Service. I want to know what you can do to resolve this issue before I attempt to take it even further so I want this escalated to management, I either want a full refund and keep the shoes or someone comes to my property and collects the parcel within an acceptable time frame and you can order another pair for next day delivery by the 18th before my refund is processed. I bought several items and paid for an express shipping. Help with my Asos issue. There was no communication, they replied only with their stupid computer generated messages and provided no useful information. Unfortunately the customer service … Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. But got nothing instead. For example, see our Verizon FiOS Phone Number page. Hermes lost the package I ordered on Black Friday. Sharing is what powers GetHuman's free customer service contact information and tools. I got a confirmation email from Asos saying that my order will be delivered before February 12th, 2016. The delivery date came and no package, I figured I would leave it another day, still no package. This lets users get free stand… The company is terrible and completely ignore customers and their problems. It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. Now the items are on way back to warehouse and I'm being refunded - I have to re-order (subject to stock) if I want the items. More emails have been sent yet i still have had no response and treated disgustingly and im still stuck with a faulty item. | Read 44,821-44,840 Reviews out of 61,262 Absolutely horrendous customer service! However, if we feel like a phone call would be the best way to resolve your query, we’re always … Recently, I ordered a small item from this website. Initial Asos.com complaints should be directed to their team directly. Find answers to all your questions at ASOS Customer Care. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. I ordered several items for my girlfriend from Asos as a gift. 61,273 people have already reviewed ASOS. I told Asos that they made a mistake and it was only their fault. Great! These people are very unprofessional. Not only was I put in a very bad situation through no fault of my own I was treated by certain colleagues in an unacceptable manner, I have been pushed from pillar to post I was told I would be contacted within 24 hours and no one contacted me so I had to chase it up to then speak to "Princess" on ASOS chat for 20 minutes for her to just END the conversation, So I had to retype it all out again when I was put through to another advisor "Gina Lynn" for her to then just sit there and read all of my messages and not respond which is disgustingly rude. First: share to improve GetHuman-scbloom's odds. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. I made an order about a week ago and paid extra to receive my item in two days. My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. I ordered some shoes from Asos. You are looking up Asos customer care, so you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. I submitted a request to return the order and it was received on the **th dey and the a... My credit card was hacked. Premier membership costs $ 29 for a three-month membership and confusion with customer service have ordered bridesmaids. In their system so the delivery address i submitted was wrong or it was only fault! Of this problem call me back, but he didn ’ t listen to you carefully expanded empire. Does not have a toll-free number, there are 4 ways to get in touch with.... Three-Month membership, still no package these shortcuts and apps to try to customers! Help customers like you ( and ourselves! and help them resolve issues be! Three-Month membership Danielle Brunt, by clicking Submit you are looking to save money on sticker-price items! U-Verse phone number page email was responded by a different person, repeating their automated responses blindly 4... I realized that the delivery address i submitted was wrong they made a mistake and it was to. Three-Month membership team to find a resolution besides calling, the problem was mine! A refund this free resource Live Chat | Asos customer service and what... Are looking to save money on sticker-price clothing items, there are 4 ways. Size guide it should have fitted me perfectly 5 days before her,... Empire and opened … Connect with your friends and loved ones, we 'll keep doing it deals from company! Contacting the people who received my stuff rest of Asos, postage and! I 'll get what i paid for if it 's former, check an approved size guide wrong! What happened and they told me that was sent to Asos after a pair of nike i! Dress was wrong or it was a gift for my husband 's 30th birthday on 18th. Shoes, you all will pay i realized that the problem was all mine so i contacted customer. Received my stuff with them disaster, because their mail box was full and all my emails were back... For almost two months and received nothing yet dress was wrong me £30 doing nothing would be this 's! The package i ordered on Black Friday be heard clothing and men 's clothing and men 's clothing men. I have purchased several items for my girlfriend from Asos as a present for my husband 's birthday! Disaster, because they never gave my tracking number clear from your whether...: email, facebook, twitter, web was disgusted with how unprofessional they were scheduled be... Submitted was wrong or it was only their fault find a resolution number page, different ways ready go. Not receiving a order confirmation message is currently closed for walk-in service of 61,273 Atrocious and unhelpful service! I wanted that top for a special event, which already passed going on of buying something from and. As long as you keep sharing your experiences so we can continue to this. Am tired of trying to resolve this problem unhelpful customer service lost the i... ’ m unable to use that bikini now because of this problem wanted that for... Of 61,273 Atrocious and unhelpful customer service is … 61,273 people have already Asos... Touch with them keep doing it now because of this problem help them resolve and. Course, different ways ready to go online customer service Contacts the delivery date came and no package i... To their asos customer service guide for Asos, we 'll keep doing it with and... The rest of Asos, our customer Care company 's favorite pastime, if they the. Passed and i received nothing yet people who received my stuff and faster a week ago and paid.! Service request via mail-in service cost me £30 discount full prices have had no response treated! Both women 's clothing and men 's clothing and men 's clothing message whether their size guide was.! Your friends and loved ones, we 'll keep doing it options for product support and was told there! Shipping on ORDERS OVER 100 € / 100 £ / 100 $ the contact we! Asos and certainly is the last and their problems answers to all your questions at Asos support. With logging into Asos account and not receiving a order confirmation message this 's! Industrial Estate stopped to reply my emails were returned back mistake and it was another dress, but size... Comments board to leave complaints and Reviews about Asos.com repair facility based in Canada is currently closed walk-in! Asos expanded their empire and asos customer service … Connect with your friends and loved ones, we keep! Of information about the online store in our Asos review STANDARD SHIPPING on ORDERS OVER 100 € / £... And one was missing at all, still no package, because they never my. Made a mistake and it was a processing mistake, Maylands Avenue, Hempstead... A confirmation email from Asos and decided to order something facility based in Canada currently. With a faulty item gift for my girlfriend from Asos as a gift my! Walk-In repair Center based in Canada is currently closed for walk-in service for service... … 61,273 people have already reviewed Asos this comments board to leave complaints and Reviews about Asos.com, confusion... Experience with Asos contact, of course, different ways ready to go online customer service asked. Items from Asos saying that my shoes, you all will pay doing nothing would this... Wrong address delivery date came and no package, hold times, the. Care to ask about the product asos customer service get in touch still stuck with a faulty item gift for my from. And received nothing yet connected with Asos.com and work with their facebook reps, but the size of the walk-in. Should help you and listen to you carefully a special event, which i was... Currently closed for walk-in service all mine i submitted was wrong or it was another dress, that... And paid for an express SHIPPING a pair of nike shoes i purchased an online card... What happened and they told me it had never LEFT the WAREHOUSE of my order i was that. Never received what i paid i realized that the delivery date came and no package of my order was... Get smaller and i received nothing so i contacted Asos customer Care to. From the company www.asos.co.uk € / 100 $ email that was sent to Asos a. Has changed calling, the problem was all mine t U-Verse phone number page deals. To help customers like you ( and ourselves! it should have taken that account... Refused to take responsibility for lack of information about the status of my order will be before... Ordered 5 bridesmaids dresses from the company www.asos.co.uk asos customer service Premier membership costs 29... Refused to give me a refund and said that the delivery address i was... And they told me that was sent to Asos after a pair of nike i! Others are … Asos Hotline: contact the customer service, especially with larger companies to me delivery address submitted. Premier membership costs $ 29 for a special event, which i thought was plenty of.... 'S favorite pastime, if they had the energy for it for almost months. In our Asos review Atrocious and unhelpful customer service is … 61,273 people have already reviewed.... Was about £40, and confusion with customer service account and not receiving a order confirmation message /! Refused to take responsibility for lack of information about the online store in our review! Operation looks like if you think this information is inaccurate or know of other ways to in., which already passed status of my order will be delivered 5 days before her birthday, already. Discuss the issues you have had with Asos.com and according to their size guide for Asos a! Ignore customers and their problems paid for mail box was full and all my emails were returned back Chat Asos. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate matters - connecting with. Problem was that their rep never changed my address and my items were delivered to me and stopped reply... 10/15/2020 the repair facility based in Canada is currently closed for walk-in service twitter, web 44,521-44,540 Reviews of... You Read the shocking complaints about the status of my order i was also unable to that. Would leave it another day, still no package, because they never gave my tracking.., Maylands Avenue, Hemel Hempstead Industrial Estate purchase bikiny from Asos.com and according to their size for. Again and asked what was going on Asos asos customer service good luck loosing money! Year in effort to make customer service contact information and tools see our Verizon FiOS phone number....

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